What happens after I place my order?

Once the order is placed, we will be notified.

If you are paying for your order via EFT, please make sure you include your order number so when the funds appear in our account we know which order it relates to. This normally takes 2 days unless you use osko pay, it will be immediate.

If you have selected credit card payment then we will receive confirmation that payment has been approved. Your order will be dispatched via Australia Post for smaller items, or couriers with larger items or large orders.

Your order will be sent within 24 hours for small orders, larger orders including incubators may take up to 48 hours to dispatch.

The order will be sent via your selected shipping option and another email with these details shall be provide you with tracking details.

Please check your email for updates to your order, please check spam as system updates generally are filtered by your email provider and can sit in the spam folder.